Whatever's on your mind.
We've grouped the most common questions by topic. If you can't find yours, see the contact section at the end of the page.
General
Who is JustDisabled for?
For disabled people and anyone who wants to meet them with respect. You just need to be over 18.
Do I have to mention my disability on my profile?
No. What you share about yourself, and how much, is up to you. We don't ask for paperwork or a diagnosis.
Which devices will it run on?
iPhone and Android phones. Both versions are being prepared for release in the stores.
Which languages does it support?
21 languages, including Turkish and English. Change it under Settings › App Languages or from the sign-in screen.
Account and sign-in
How do I sign in?
With your Apple or Google account. Your account is created the first time you sign in; there's no separate password to set.
How do I delete my account?
In the app, go to Profile › Settings and choose Delete Account at the bottom. See Delete account & data for details.
Does logging out delete my data?
No. Logging out doesn't delete your account; when you sign in again with the same Apple or Google account, your profile is still there.
Profile and verification
What appears on my profile?
Your photos, name, age, city, the text where you describe yourself, your interests and what you're looking for. You can change all of it under Profile › Edit Profile.
How do I get the blue tick?
You submit a document and a selfie with your verification request; after review, a blue tick appears on your profile.
Does a blue tick mean the person is trustworthy?
No. The blue tick is a limited check that the photos belong to the person; it is not a background check. Always follow the steps in the safety guide.
Explore and matching
How does Explore work?
Profiles appear one card at a time. Tap the heart to like or the cross to pass; the undo button brings back the last card. Tap a card to open the full profile.
How do I narrow down who I see?
Set preferences such as age range and distance under Settings › Match Preference. You can also filter by interest on the search screen.
What are the feed and stories for?
You share photos, videos and stories, and like and comment on what others post. It's a way to be part of the community without waiting for a match.
Privacy and safety
I don't want to be visible for a while. What can I do?
Turn on Settings › Go Anonymous: you won't appear in search or the card stack. To stay off the map, turn off "Show Me On Map".
How do I block or report someone?
Choose Block or Report from the menu on a profile, post or stream. Manage the people you've blocked under Settings › Blocked Profiles.
How is my data protected?
Our Privacy Policy explains what we process and why. Sensitive information such as disability, health or religion is processed only if you add it to your profile, and with your explicit consent.
Subscription and coins
Does it cost anything?
Downloading, creating a profile and exploring are free. Some extras are unlocked with a subscription or in-app coins.
How do I cancel my subscription?
Subscriptions are managed through your App Store or Google Play account. They renew automatically unless you cancel in your store account's subscription settings at least 24 hours before the period ends. Deleting your account does not cancel a subscription.
What are coins? Can I get a refund?
Coins are digital items used only inside the app; they are not real money and can't be transferred. Refund requests are handled by the relevant store (Apple / Google) under its own rules.
Contact
For support, accessibility feedback, and account or data deletion requests, write to us at: bigeransoft.info@gmail.com
If you think you're in danger, call your local emergency number first (112 in Türkiye and across the EU).